Job Description
Centre General Manager – London Medical
Based Onsite (London Medical W1U 5HJ)
Full time (37.5 hours)
Competitive Salary
10% Management Bonus Scheme
First stage interviews to commence 16th June
We make health happen
As Centre General Manager at London Medical, part of Bupa’s Outpatient & Diagnostic Centres, you’ll lead a high-performing team to deliver world-class care and operational excellence. Reporting to the Associate Director – Outpatient & Diagnostic Centres, you’ll be responsible for the overall performance, operations, clinical governance, and strategic growth of the centre. You will ensure clinical care is delivered to an outstanding standard within the centre.
This is a unique opportunity to shape the future of private healthcare in London, working alongside expert clinicians and senior leaders to deliver connected, patient-centric care.
How you’ll help us make health happen
· Lead all operational and clinical activities across the centre, ensuring high standards of care, safety, and service.
· Drive financial performance, identifying opportunities for growth and efficiency across all service lines.
· Oversee property and estates management, ensuring a world-class environment for patients and staff.
· Build strong relationships with consultants, internal teams, and external partners to support strategic goals.
· Champion a culture of continuous improvement, innovation, and accountability.
· Act as the CQC Registered Manager, ensuring compliance with all regulatory and governance requirements.
· Collaborate with the wider Health Services leadership team to deliver Bupa’s Connected Care strategy.
· Lead and inspire a multidisciplinary team, embedding a high-performance culture and strong employee engagement.
Key Skills / Qualifications
· Educated to degree level (or equivalent), leadership training essential.
· Proven experience in managing outpatient or diagnostic healthcare services.
· Strong financial and operational management skills in a complex healthcare environment.
· Excellent leadership, communication, and stakeholder engagement abilities.
· Commercially astute with a track record of delivering growth and innovation.
· Knowledge of regulatory frameworks including CQC, IR(ME)R, and GPhC.
Desirables:
· Master’s in healthcare management or MBA
· Clinical background
· Acute healthcare experience
· Independent Central London healthcare experience
Benefits
Joining London Medical in this role you will receive the following benefits and more:
· 20 days annual leave plus bank holidays & increasing with service.
· Access to a 24/7 Employee Assistance Programme.
· Statutory pension scheme
· 10 % management bonus scheme
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format, please email: .
Salary
We're the destination for people looking to live longer, healthier, and happier lives and making a better world. We’re a global healthcare company caring for over 60 million customers. We help people navigate change, conquer challenges, overcome injury and be all they can be. From early years through to retirement, we’re privileged to have been part of millions of lives around the world since 1947.
We’re proud of cultivating a culture that puts the welfare of people first. We believe in the importance of building an inclusive and agile culture which encourages diverse perspectives and inspires people to make new possibilities happen. We're passionate about doing the right thing for our customers, people, communities, and planet.
Our values are simple, but they run deep. They help guide how we work and what we look for in our people.
Brave - Make new possibilities happen
Caring - Act with empathy and respect
Responsible - Own your decisions and actions
Our vision is to provide world class care to each and every one of our wonderful residents, so they can live a life they truly love. In our care homes we're like a family, and we really mean that! Our residents and people tell us they feel it too. We don’t ever take it for granted that we get to take care of over 6,000 wonderful residents across the UK – we see it as a privilege.
If you have a caring nature, love to have fun and want to join us in providing the very best care to our residents, then you're in the right place.
As an employee of Bupa, we promise you three things:
We make health happen for you
By ensuring you are supported in every aspect—financial, physical, mental health, and beyond.
Work that makes a difference
At the heart of our purpose is a bold ambition: to become the world's most customer-centric healthcare company. We believe in the transformative power of digital health to make high-quality healthcare accessible to everyone, everywhere.
Career defining moments
Being a global business, we offer more opportunities than any other healthcare provider. Our investment in learning is designed to ensure you thrive, whatever that looks like for you.
We know that great health comes from feeling safe, happy, and fulfilled in all aspects of your life. That's why we offer a range of programmes and benefits to help both our people, and their families stay healthy and happy for longer.
Featured Benefits:
- MyHealthcare - Free access to remote GP services, physiotherapy, and mental health support 24/7
- Health Trust - Opt in for our custom health insurance for you and your family*
- Wagestream - Access your income before payday, save directly, and manage your finances
- Health Assessments - Receive personalised health checks, year-round support, and practical wellbeing advice
- My Bupa Extras - Additional perks like dental, optical cover, physiotherapy, and wellness programmes
We regularly listen to and act on what our amazing people tell us about working here. Some may say that listening is our superpower, which is why we are now considered World Class! We ask our people twice a year through a survey how they feel about working in all areas of the Bupa business. The results put us in the top 10% of places to work, not just in the UK, but across the world!
Learning & Development
When it comes to learning and development, we’ll give you all the support you need to progress in your role. Our online learning platform offers a range of opt-in learning modules to support you in your role, alongside on-the-job coaching, and support from your manager. From apprenticeships to specialist roles, we set goals, regularly check in on progress, and review achievements – that’s how we thrive.
Early Careers
If you're just starting your career, Bupa is the perfect place to begin. We offer lots of exciting opportunities in a range of different fields, so you can find the perfect role for you. And with our focus on shaping the future of healthcare, you know that you'll be making a difference in the world, wherever you work. Everyone has the potential to achieve great things, no matter where they start from; our programmes and schemes are designed to set you on an exciting career journey. Whether you’re still studying or have just graduated, there are plenty of ways to start your journey with Bupa.
As a healthcare provider, we know there's an inextricable link between the health of the planet and the health of people. Bupa has made climate action a priority, and that's why we follow a sustainability strategy focused on building a healthy future.
We will do this through three missions:
- Reducing the impact of healthcare on the environment.
- Helping accelerate the adoption of sustainable healthcare that also keeps people healthy.
- Helping regenerate the health of our planet in ways that makes people healthier too.
Giving back matters
Giving back is what gives us purpose, and as a healthcare service, we have a duty of care to everyone in our local community. The Bupa Foundation is a charity, funded entirely by Bupa to help create healthier communities, by running and helping fund practical projects that improve both people and planet health. Since 2015 the Bupa Foundation has given over £10 million in grants to more than 800 organisations across the UK to improve health and the environment.
At Bupa we celebrate diversity, welcoming everyone from all backgrounds. We embrace our differences so we can bring our true selves to work. Having a diverse workforce is a key strength of the Bupa culture, and we understand the importance of making sure our workforce fully represents the communities in which we operate and the customers we serve, across the globe. We want people to feel comfortable and free to bring their whole self to work every day – and that’s why we launched our ‘Be You’ network.