Job Description
Receptionist
Based Onsite (London Medical W1U 5HJ)
Salary: Circa. £26,000pa (dependent on experience)
Permanent Full time (Mon-Sun 8am-8pm)
We make health happen.
London Medical is a specialist outpatient clinic located in London’s renowned medical district Harley Street and is now a part of Bupa Health Services. Our diabetes and specialist services offer customers fast access to diagnosis, treatment, and support when they need it, as well as onward pathways to high quality care at Bupa’s Cromwell Hospital.
This is an exciting opportunity for a highly capable and noticed customer service professional to join this dynamic organisation as it goes through a period of dramatic growth and transformation.
The journey will be exciting and demanding, and we expect the successful candidate to make a real difference to our business.
What you’ll do
As a Receptionist you’ll be the face of London Medical, and you’ll play a key role in making our customers visit to the Centre that bit more comfortable. It’s not all front of house though, you’ll also support with the back-office admin, ensuring they continue to receive a great service after leaving the clinic. It can be demanding at times, but with the support of your colleagues and your team leader, you’ll be able to leave at the end of the day knowing you’ve made a difference to each and every one of our customers.
This role requires flexibility with shift patterns in order to meet the clinic demands. Our hours of operation are Monday-Sunday 8am-8pm and team members will be expected to work a minimum of two late shifts per week.
Get in touch or apply today! For more information, please contact Jack McCool by email at
You’ll help us make health happen by:
· Work on reception, greeting customers and helping make their appointment as smooth and friendly as possible
· Support our clinical staff with preparation of client files and scanning documents, giving them the time to dedicate to their patients
· Perform day to day admin to assist with the operation of the site such as post, answering calls, emails, and delivery notes
· Responsible for collecting billing information and patient consents, preparing invoices/quotes, and performing timely billing and collection of patient accounts according to London Medical protocols.
· Liaise with clinical colleagues to ensure that client reports and correspondence are issued within required timeframes
· Ensure our facilities are well presented and provide a welcoming environment, resolving or escalating any issues when required
Key Skills / Qualifications needed for this role:
· Proven experience delivering exceptional, client focused customer service in person such as in retail, hospitality or in a similar role as a Receptionist
· Experience working as a receptionist would be preferred, but not essential
· Brilliant interpersonal and communication skills, able to quickly build rapport and put people at ease
· Great time management and flexibility, you’ll need to switch tasks and support where needed throughout your shift
· Excellent attention to detail, you’ll be doing a lot of administration, so you’ll need to have solid computing skills and an understanding of the various Microsoft office packages
Benefits
Joining London Medical in this role you will receive the following benefits and more:
· 20 days annual leave plus bank holidays & increasing with service.
· Access to a 24/7 Employee Assistance Programme.
· Statutory pension scheme
Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated regardless of disability or circumstance. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Whether you’ve found your feet or are discovering a new path.
Welcome to a place that celebrates you.
This isn’t where you've been.
This is where you're going.
This is what we have belief in.
Get in touch or apply today! For more information, please contact Jack McCool by email at
Salary
We're the destination for people looking to live longer, healthier, and happier lives and making a better world. We’re a global healthcare company caring for over 60 million customers. We help people navigate change, conquer challenges, overcome injury and be all they can be. From early years through to retirement, we’re privileged to have been part of millions of lives around the world since 1947.
We’re proud of cultivating a culture that puts the welfare of people first. We believe in the importance of building an inclusive and agile culture which encourages diverse perspectives and inspires people to make new possibilities happen. We're passionate about doing the right thing for our customers, people, communities, and planet.
Our values are simple, but they run deep. They help guide how we work and what we look for in our people.
Brave - Make new possibilities happen
Caring - Act with empathy and respect
Responsible - Own your decisions and actions
Our vision is to provide world class care to each and every one of our wonderful residents, so they can live a life they truly love. In our care homes we're like a family, and we really mean that! Our residents and people tell us they feel it too. We don’t ever take it for granted that we get to take care of over 6,000 wonderful residents across the UK – we see it as a privilege.
If you have a caring nature, love to have fun and want to join us in providing the very best care to our residents, then you're in the right place.
As an employee of Bupa, we promise you three things:
We make health happen for you
By ensuring you are supported in every aspect—financial, physical, mental health, and beyond.
Work that makes a difference
At the heart of our purpose is a bold ambition: to become the world's most customer-centric healthcare company. We believe in the transformative power of digital health to make high-quality healthcare accessible to everyone, everywhere.
Career defining moments
Being a global business, we offer more opportunities than any other healthcare provider. Our investment in learning is designed to ensure you thrive, whatever that looks like for you.
We know that great health comes from feeling safe, happy, and fulfilled in all aspects of your life. That's why we offer a range of programmes and benefits to help both our people, and their families stay healthy and happy for longer.
Featured Benefits:
- MyHealthcare - Free access to remote GP services, physiotherapy, and mental health support 24/7
- Health Trust - Opt in for our custom health insurance for you and your family*
- Wagestream - Access your income before payday, save directly, and manage your finances
- Health Assessments - Receive personalised health checks, year-round support, and practical wellbeing advice
- My Bupa Extras - Additional perks like dental, optical cover, physiotherapy, and wellness programmes
We regularly listen to and act on what our amazing people tell us about working here. Some may say that listening is our superpower, which is why we are now considered World Class! We ask our people twice a year through a survey how they feel about working in all areas of the Bupa business. The results put us in the top 10% of places to work, not just in the UK, but across the world!
Learning & Development
When it comes to learning and development, we’ll give you all the support you need to progress in your role. Our online learning platform offers a range of opt-in learning modules to support you in your role, alongside on-the-job coaching, and support from your manager. From apprenticeships to specialist roles, we set goals, regularly check in on progress, and review achievements – that’s how we thrive.
Early Careers
If you're just starting your career, Bupa is the perfect place to begin. We offer lots of exciting opportunities in a range of different fields, so you can find the perfect role for you. And with our focus on shaping the future of healthcare, you know that you'll be making a difference in the world, wherever you work. Everyone has the potential to achieve great things, no matter where they start from; our programmes and schemes are designed to set you on an exciting career journey. Whether you’re still studying or have just graduated, there are plenty of ways to start your journey with Bupa.
As a healthcare provider, we know there's an inextricable link between the health of the planet and the health of people. Bupa has made climate action a priority, and that's why we follow a sustainability strategy focused on building a healthy future.
We will do this through three missions:
- Reducing the impact of healthcare on the environment.
- Helping accelerate the adoption of sustainable healthcare that also keeps people healthy.
- Helping regenerate the health of our planet in ways that makes people healthier too.
Giving back matters
Giving back is what gives us purpose, and as a healthcare service, we have a duty of care to everyone in our local community. The Bupa Foundation is a charity, funded entirely by Bupa to help create healthier communities, by running and helping fund practical projects that improve both people and planet health. Since 2015 the Bupa Foundation has given over £10 million in grants to more than 800 organisations across the UK to improve health and the environment.
At Bupa we celebrate diversity, welcoming everyone from all backgrounds. We embrace our differences so we can bring our true selves to work. Having a diverse workforce is a key strength of the Bupa culture, and we understand the importance of making sure our workforce fully represents the communities in which we operate and the customers we serve, across the globe. We want people to feel comfortable and free to bring their whole self to work every day – and that’s why we launched our ‘Be You’ network.