Job Description
6 Month Fixed Term Contract
As Telephony Technology Trainer, you will work closely with the Delivery Lead and Project Coordinators and will perform all relevant IT Training tasks and training administrative duties, and communicate effectively with stakeholders, suppliers and delivery partners.
You will create and maintain training material and content, schedule training with colleagues to help deliver first class training, allowing our colleagues to be effective in their daily use of IT products.
Your main responsibilities will include:
You will create and maintain training material and content, schedule training with colleagues to help deliver first class training, allowing our colleagues to be effective in their daily use of IT products.
Your main responsibilities will include:
- Conducting skills analysis on all users to identify training needs on current IT products.
- Providing onsite training to all colleagues within our care homes.
- Coordination of training activities, resources, equipment and information.
- Liaising with stakeholders to identify and define training requirements, scope and objectives.
- Assisting with schedule management to ensure training is completed prior to go live.
- Creating and maintaining comprehensive training documentation, content and reports.
- Ensuring standards and requirements are met through conducting quality checks.
- Assisting with the general Telephony lifecycle to ensure tasks are completed on time.
- Installing and finalising configuration of telephony devices as part of onsite migration activities.
- Monitoring training progress and complete post training analysis / feedback.
- Monitoring plans and expenditure.
- Organising reporting, planning meetings and providing updates to Network Delivery Lead.
- Acting as a point of contact for stakeholders, suppliers and delivery partners.
- Working collaboratively with the Transformation Team to eliminate blockers and ensure individual and team targets are achieved.
This role involves extensive travel and overnight stays across the UK
Salary
Competitive salary plus car allowance
About HC-One
At HC-One, the Kind Care Company, we are dedicated to supporting you throughout your career in care in over 270 warm and welcoming care homes across England, Scotland and Wales.
By joining our team, you will benefit from pay that progresses as you gain experience, with dedicated support from our award-winning Learning and Development team. We are here to support you to grow in your career, including a thorough induction, full training, and opportunities to develop and progress, such as our popular Nursing Assistants programme and Aspiring Home Managers programme.
In addition, you will benefit from a warm and welcoming environment, a leading rewards and benefits portal, and a friendly team to support you along your journey.