Job Description
Job Description:
Job DescriptionReceptionist - Bank
Richmond Villages Painswick, Stroud Road, Gloucestershire, GL6 6UL
£12.40 per hour -Paid breaks
Bank Contract - Flexible hours, picking up shifts that suit your availability
We make health happen
At Bupa, we offer essential support when it matters most. Richmond Villages Painswick provides luxury retirement living with personalized care that promotes independence and honours individual choice, allowing our residents to live their best lives. We take pride in our carehome.co.uk review score of 9.9 out of 10.
As the front of house, you represent the welcoming spirit of our award-winning village. Our reception team is crucial in providing a warm welcome to our visitors, whether they're greeting them in person or speaking with them over the phone.
You'll help us make health happen by:
Offering refreshments to visitors, and manage sign-ins.
Handle incoming calls, direct them appropriately, and relay messages.
Address resident queries and report them as necessary.
Process financial transactions for sundry items, issue receipts, and confirm payments.
Update display boards with current information.
Manage mail, ensuring prompt correspondence and reporting unresolved items.
Coordinate bookings and update records for restaurant reservations, maintenance, and transport.
Keep records current, including forms, room status, and resident lists.
Key Skills / Qualifications needed for this role:
Previous experience in reception or care home roles is beneficial. Applicants must have excellent communication abilities and a superb phone etiquette, as well as familiarity with Microsoft Office. Additionally, they should exhibit outstanding attention to detail and the ability to manage time efficiently, which are crucial for teamwork and independent tasks.
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type:
Part timeJob Area:
Care Home - Facilities & Home SupportLocations:
Richmond Painswick Village
This is our priority.
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. At Bupa, we have no shareholders. Our priority is our customers and you.
We believe that our healthcare should be accessible to all – for now and in the future. We do this by reinvesting our profits into better healthcare and letting our people have the freedom and support to have a purpose-driven career, whatever path they choose.
Home is where the heart is.
We know family can come from anywhere. It’s our privilege to care for over 7,000 residents across the UK – treating each and every person as if they were part of our family.
A caring nature makes all the difference. Everything our people do comes from the heart and has remarkable results. Care can be physically and emotionally demanding but that's what makes it so rewarding.
Life working in care.
As a carer, it’s no secret that you’ll need to have the natural ability to be empathetic and kind natured. You’ll make residents your top priority and go the extra mile to put a smile on their face. Not only will the residents become part of your life, you’ll become part of theirs.
We never hold you back. Whatever your background, as long as you have a caring nature, you’ll be sure to flourish.
Personal development.
There’s no limit to how far you can go with ongoing support and opportunities.
Everyone who works as part of our teams gets access to learning and development programmes, and we encourage our people to undertake apprenticeships.
Our nurses can also apply for the Bupa Nurse Fellowship, joining a global community and accessing scholarships up to £10,000, mentoring programmes, webinars, lectures and events. Whatever role you play, with a culture that lets you be yourself, you’ll have a rewarding career as part of our Bupa family.
Culture and environment
Each of our homes are filled with committed people who have a real passion for working with people and our residents. Striving to make a positive difference to each one of our residents, we help residents achieve things they never thought were possible.
Our #NeverTooLate campaign encourages colleagues to go the extra mile for residents. Teams have organised flying experiences for RAF veterans, transformed a care home into a live jazz venue, and even helped a resident cross a half marathon finish line.