Regional Operations Director

Are you a passionate, experienced leader with a deep commitment to high-quality care? HC-One are seeking a Regional Operations Director to lead and inspire our dedicated teams across our Care Homes in Wales. The Regional Operations Director will play a pivotal role in driving excellence in care and operational performance, ensuring we continue to support our residents to lead their best lives and foster thriving communities.

As the Regional Operations Director, you will provide supportive and inspirational leadership to Area Directors, empowering them to create high-performing teams that deliver exceptional care. Your role will involve championing a culture of kindness, inclusivity, and continuous improvement, ensuring all homes achieve and exceed their operational and regulatory targets.

Role & Responsibilities

• Lead and inspire Area Directors to guide Home Managers in developing high-performing teams that provide exceptional care.
• Oversee the implementation of quality initiatives aimed at improving residents' quality of life, clinical care, and training while preparing for regulatory inspections to ensure positive outcomes.
• Work closely with Area Directors to ensure continuous improvement in care standards, people management, and commercial performance across the region.
• Ensure homes comply with statutory and regulatory requirements, fostering a culture of excellence and accountability.
• Collaborate with internal and external stakeholders to strengthen relationships with local authorities, commissioners, and other relevant professionals, enhancing the reputation of HC-One.
• Provide expertise in adult protection and safeguarding, ensuring compliance with policies and regulatory standards.
• Mentor, coach, and support Area Directors in the best practices for home and people management, driving a culture of continuous learning and improvement.
• Identify early signs of poor performance or quality issues, taking swift and effective action to ensure sustained improvement and share learning across the region.
• Drive the achievement of regional targets and ensure homes meet or exceed performance goals.

Ideal Candidate: 

• Proven experience in senior leadership roles within a care or healthcare setting, with a focus on driving high-quality care and operational excellence.
• Strong understanding of statutory and regulatory requirements within the care sector, with a track record of maintaining compliance and achieving positive regulatory outcomes.
• Exceptional people management and coaching skills, with the ability to inspire and empower teams to deliver the highest standards of care.
• Data-driven mindset with experience in performance management and using insight to drive continuous improvement.
• A collaborative and strategic thinker, with the ability to work closely with other senior leaders and stakeholders to deliver results.

About HC-One

At HC-One, kindness is more than a word; it is a belief that caring for people means understanding what matters most to them, so we can support them to lead their best life. Our team embodies five key qualities, known as Kindness the HC-One Way: curiosity, compassion, creativity, courage, and reliability.

We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse workforce helps us better represent the communities we serve.

Our dedicated colleagues strive to deliver outstanding care, and we support their professional and personal growth through robust career pathways, CPD, and postgraduate programs. HC-One invests in our team, offering opportunities to progress into regional and national roles.

Safeguarding is everyone's responsibility. All colleagues receive appropriate training to recognise and respond to signs of abuse, harm, or neglect. We ensure everyone knows how to seek advice and report concerns, including escalation if necessary.

We invite applicants from all backgrounds to join our HC-One family, committed to providing a quick and supportive onboarding process.