The Care Co-ordinator role is essential in ensuring the smooth running, and effective delivery of high-quality domiciliary and community-based care services. The Care Co-ordinator is responsible for care planning, staff allocation, rota management and effective communication within the organisation.
-Key Responsibilities
-Care Assessments and Planning
- Support assessments for new and existing service users.
- Maintain, update and review personalised care plans.
- Staff Scheduling and Rota Management
- Respond to staff absences and ensure continuity.
- Service Delivery & Operational Support
- Ensure shifts and visits run smoothly.
Support the Registered Manager in daily operations.
Quality Assurance and Compliance
- Conduct spot checks, audits and client reviews.
- Report incidents and safeguarding concerns.
- Staff Support and Supervision
Provide communication, guidance and updates to care staff.
- Assist with performance monitoring.
On-Call Responsibilities
Participate in on-call rota and emergency response.
Person Specification
Essential:
- Previous care coordination or scheduling experience.
- Strong organisational and communication skills.
Desirable:
- NVQ Level 3.
- Experience in domiciliary care.
- Highly organised
- Manage own work with minimal supervision.
- Calm under pressure