HC-One
St. Mellons, Cardiff CF3, UK
To maintain high standards of food service and hospitality throughout the home and including the tea rooms. To actively promote and encourage residents, relatives and friends to make use of the service, and manage sales.
Principal Responsibilities
Ensure all performances and events are appropriately staffed with the Home Manager, Head Chef and Resident Liaison.
Ensure the team are suitably trained in all aspects of customer care and fire evacuation procedures.
Encourage and act upon customer comments and complaints to improve the customer care, in conjunction with the Head Chef and Resident Liaison.
Take responsibility for all FOH sales, including the ordering of stock, promotion of sales and the supervision of sales systems and stock control.
Implement procedures for cashing up and the use of floats and ensure that security of cash and stock is protected.
To be aware of The Food Safety Act 1990, The Health and Safety...